We help you provide care when clients can't afford it.
You get asked to provide your services for free. All. The. Time. We can help.
You can be paid to serve low-income clients through the One Health Organization Voucher Program (aka Veterinary Payment Program).
About Our Voucher Program
Since 2014, we've provided more than $181K in needed veterinary care to 826+ households in Northeast Ohio. When you become a One Health Organization Veterinary Partner, you help promote pet health for all pets in the region.
Here's how the Voucher Program works:
- You become a Veterinary Partner (start by contacting One Health Organization).
- A client who has applied for and received Vouchers uses them to pay you for cat or dog care.
- You submit the client invoice with the Vouchers used and we pay you quickly.
You can learn more about the Voucher Program by reading the FAQ below.
We are always looking for more Northeast Ohio veterinary clinics to participate! To apply to become a Veterinary Partner, please contact us.
For Veterinary Partners
If you're a current One Health Organization Veterinary Partner, here are some resources for you:1. Voucher Reimbursement:
You may submit the client invoice with the Vouchers used by following the instructions on the Voucher (by mail, by email, by FAX, or using this Veterinary Clinic Voucher Remittance request form).
2. Resources for Your Clients: Our Northeast Ohio Pet Resources page provides links to many resources for pet owners in Northeast Ohio.
3. Healthy Pets, Healthy People: For veterinary resources to help pets and people stay healthy together, visit the The Center for Disease Control and Prevention’s Healthy Pets, Healthy People web page.
If you have a question or can't find what you need, contact us right away — we’ll be happy to talk to you. We can’t do this work without you!
Vouchers for Veterinarians: FAQ
Whether you're a veterinary clinic that's new to the Veterinary Payment Program or are already a Veterinary Partner, the frequently asked questions you may have are answered below. If you don't find an answer here, please call or email us and we'll get you the information you need.
What area does the Veterinary Payment Program cover?
This program is for veterinary practices providing services to people living in Northeast Ohio, which includes Cuyahoga, Geauga, Lake, Lorain, Medina, Portage, and Summit counties.
Why should our veterinary clinic get involved?
You care about your animal patients. We care that you can provide services to pets no matter the financial capacity of your client. We established a way for low-income pet owners to acquire Veterinary Payment Vouchers that they can use for payment at any participating veterinary clinic. We guarantee that when you are presented with a Voucher provided by One Health Organization, you will be paid.
What is a One Health Family?
We call people living with at least one pet a One Health Family. Our goal is for every One Health Family to choose a primary care veterinarian. We set up the Voucher-based One Health Family Member program so that the most vulnerable people in our community can afford once-annual veterinary visits for their dogs or cats. Also, if their pet has a chronic condition, an urgent medical need, or experiences an emergency medical situation, they should have the option to afford the care needed to ease pain and suffering, and a way to afford services needed after the death of their pet.
Is there any cost to participate?
No. There is no cost for any veterinary clinic to participate.
How can you guarantee that veterinary practices will get paid?
Any Voucher issued to a One Health Family Member acts like cash for you. We guarantee that we have the money to pay for the full value of the Voucher(s) issued.
Are veterinarians expected to give clients a discount?
No. You are not expected to give clients a discount. However, it would be appreciated if you could provide a discount to our low-income One Health Family Members to help them stretch their Vouchers further.
How do we know that clients can afford our services?
If a client states that they have Vouchers, you can give them a treatment plan before you start providing services so that there are no surprises. You could ask them how many Vouchers they brought with them (each are worth up to $25 each). They've been asked to bring at least $24 more in other forms of payment (cash or credit card) with them in case your recommended services cost more than the full value of their Vouchers. They may or may not bring additional funds with them, despite our best efforts to prepare them. Some clients want whatever it takes to diagnose a health problem or treat their pet, so you can remind them that they will need to take into consideration how much total money they have to spend.
Are low-income pet owners motivated to take care of their pet?
Yes. At One Health Organization, we know first-hand that regardless of income, pet owners who talk to us want to provide the best care they can to take care of their pets. Sometimes their financial situation makes their choices difficult. Do they take care of their own needs (food, clothing, shelter, medications, etc.), or do they sacrifice what they have to take care of their pet? We know that some will share their food or even give their pets medication prescribed for themselves. As you know, this isn't good for the pet or for their person.
Who receives vouchers from One Health Organization?
Northeast Ohio pet owners in need receive Vouchers to help pay for veterinary services. To see the eligibility requirements for Vouchers, visit the Veterinary Care Vouchers page. People who received Vouchers provided written proof that they're in financial need. Most One Health Family Members to date live in Cuyahoga County, though several live in adjacent counties such as Geauga, Lake, Lorain, Medina, Portage, and Summit. To learn how many dogs, cats, and households have benefited from the program, visit the Our Impact page.
What if this is urgent or an emergency?
If your client has an urgent or emergency need for your services AND may qualify for Vouchers during normal business hours, AND the client has proof of financial income, such as a Medicaid card, AND you are able to help them submit an application form online or by FAX, then please call our office at 216.920.3051 so that we can be prepared to help as quickly as possible.
We are investigating a process to ensure no cat or dog has to suffer needlessly from pain or distress on an urgent or emergency care basis because of a One Health Family Member's inability to pay at the time of service.
Do vouchers expire?
Yes. Vouchers retain their full value up until the stated expiration date (up to one year after the issue date).
What do vouchers look like?
For 2021, they look like this:
Do not accept application forms as proof of Membership OR Vouchers that look like a copy OR if they have expired. Please contact us if you suspect fraud.
Use of Vouchers by pet owners
Pet owners may use Vouchers to help pay for veterinary services, as provided by participating veterinarians, up to the value of each Voucher presented. If the total cost of services exceeds the value of one Voucher, then more than one Voucher may be presented by the pet owner to the participating veterinary clinic. If the total cost of services exceeds the value of all the Vouchers the pet owner brought with them, then the pet owner is expected to pay the difference if the veterinary clinic chooses not to write off the expense, donate the services, or provide a discount.
Who receives cash in exchange for Vouchers?
Only (participating) veterinary clinics may receive cash in exchange for vouchers. Note that any reputable veterinary clinic can sign up to become a participating veterinary clinic at any time. Vouchers do not have cash value to pet owners, and may not be sent by pet owners to One Health Organization to receive payment.
What if a client claims to have lost their Voucher(s)?
If a pet owner claims to have lost their Voucher(s), the veterinary clinic should contact One Health Organization at 216.920.3051 to verify their claim.
Are Vouchers transferable?
Vouchers are not transferable from one pet owner to another without written permission of One Health Organization. Vouchers may be used for any pet living in the home of the pet owner. It is the responsibility of veterinary clinic to determine whether the Voucher is used by the person named on the Voucher.
How does reimbursement of Vouchers occur?
To be reimbursed for a Voucher, a Veterinary Partner staff member submits a request, preferably via the online Voucher Remittance Form, by FAX, or by mail. The following are required steps:
- Each Voucher presented for reimbursement must be filled out to confirm their use.
- A complete invoice from the veterinary clinic must be provided.
- The above documents may be submitted online Voucher Remittance Form or by FAX to 216.455.0980 or by taking a picture of the invoice and the Vouchers used to send by email for quickest service, OR they may be mailed to: One Health Organization, ATTN: Veterinary Payment Program, 27600 Chagrin Blvd, Ste 400, Cleveland, OH, 44122-4449.
A complete client invoice is written proof that services were rendered, which must indicate the services provided, the discount provided to the client (if any), and the amount paid by the client (if anything). If the total cost of services falls below the value of one Voucher, then the participating veterinary clinic may attach more than one invoice to that Voucher (for the same pet owner).
One Health Organization will reimburse the veterinary clinic for up to the value of each Voucher depending on the amount owed for services rendered. For example, if services cost $20, and a Voucher worth $25 is sent, One Health will pay the participating veterinary clinic $20. Alternatively, if services cost $30, and a voucher worth $25 is sent, One Health Organization will pay the participating veterinary clinic $25. One Health Organization is not responsible for fees that exceed the face value of Voucher(s) presented to the participating veterinary clinic.
Services must be provided by the participating veterinary clinic on or after the date the Voucher was issued yet before or on the expiration date of the voucher in order to be reimbursed. Vouchers expire up to one year after the date they were issued to encourage pet owners to seek veterinary care services for their pet at least once annually.
The veterinary clinic will fill out each Voucher and submit it with backup documentation as described on the Voucher and the Voucher Remittance Form, through one of the following methods:
- US postal service: Mail to One Health Organization, ATTN: Veterinary Payment Program, 27600 Chagrin Blvd, Ste 400, Cleveland, OH 44122-4449
- FAX sent to 216.455.0980: Call to ensure delivery with the first FAX sent; if unsuccessful, then another delivery method must be used until the participating veterinary clinic FAX machine is upgraded to meet the capabilities of the FAX system used by One Health Organization
- Picture taken by a smart device and sent as an attachment to our e-mail address.
When can the veterinary clinic get paid?
Payment can be expected within ten business days of receiving the Voucher(s) and appropriate backup documentation from the participating veterinary clinic. Usually it takes less time. If the information is incomplete, then it will take more time to submit payment.
A recent IRS Form W-9 for the participating veterinary clinic must be on file at One Health in order for payment to be approved and made (Visit this page to download an IRS Form W-9).
How does the veterinary clinic get paid?
Payment options include the following:
- Check made out to the participating veterinary clinic
- Electronic transfer (if the participating veterinary clinic has written proof that they are incorporated as a business, as indicated on the IRS Form W-9 provided)
Note: A credit card payment may be made only if the above options are not acceptable per veterinary clinic policy.
The quickest way to be paid is via ACH/EFT. Contact the office at 216.920.3051 during normal business hours if you would like to take advantage of this payment method. Otherwise, you can expect to get a check mailed to you.
What veterinary expenses are covered?
Vouchers can be used to pay for most veterinary care services, such as the following:
- Annual veterinary services required by law or rules, or as advised by a practicing veterinarian, such as a physical examination, core vaccinations, parasite control, etc.
- Disease testing, such as fecal examinations, blood tests, urine tests, ear swabs, etc.
- Toenail trims and other medically necessary grooming procedures, such as removing matted fur, expressing anal glands, etc.
- Dental cleanings (only if performed under general anesthesia)
- Prescription diets, as medically indicated
- Medications (acute or chronic care needs)
- Urgent or emergency care services for medical or surgical conditions
- Palliative care treatments
- Euthanasia services
- House call fees
Services must be provided in accordance with state law by and/or through a veterinary practice. Services not mentioned above may be approved on a case-by-case basis. If you have any questions about what is covered, call 216.920.3051 Monday through Friday 8:30 am to 5:00 pm and ask to speak to Dr. Anna, or send an email. We will get back to you as soon as we are able.
What expenses are not covered?
Vouchers cannot be used to pay for routine spay/neuter procedures, pet adoption fees, or non-prescription pet food since there are other organizations that exist to pay for or provide these goods or services.
If you have any questions about what is not covered, call 216.920.3051 during normal business hours and ask to speak to Dr. Anna, or send an email. We will get back to you as soon as we are able.