Veterinary Partner Instructions and Program Information

Staff Instructions

***Consider bookmarking this page for your veterinary team members***

This page provides instructions for participating Veterinary Partners on how to process Voucher Cards and submit invoices

What your team needs to do 

1. Provide veterinary care for the dog or cat.
2. At checkout, ask the client for the email they received from One Health Organization containing their Voucher Card information. Your team will need the Voucher Card ID from that email to submit the transaction online.
3. Submit the invoice with the transaction whenever possible. If the invoice is not available at the time of submission, it may be uploaded at a later time.
4. Watch for an email from One Health Organization if additional information is needed.

If the client cannot locate the email, or if your team needs assistance confirming the Voucher Card ID, please call One Health Organization at 216-920-3051, option 2.

No Voucher Card ID? Here’s What to Do 

If a client needs assistance paying for veterinary care but does not have a Voucher Card ID, please direct them to One Health Organization.

Clients can visit OneHealth.org and select Voucher Cards to review current program information and learn how to submit an application.

Please let clients know:

• Financial support is not immediate or guaranteed.
• Clients must apply through One Health Organization.
  
• The application approval process will take too long for urgent needs.
• Your clinic cannot issue or approve Voucher Card IDs.

If your team has questions about what to tell a client, contact One Health Organization.

Phone: 216.920.3051, option 2
Send us an email

Covered services

Voucher Cards may be used for veterinary care for dogs and cats, which includes the following.

• Medically necessary veterinary care
•  Surgical procedures when medically necessary 
• Routine spay and neuter procedures
• Microchipping

How payment works

Payment review begins after One Health Organization receives the voucher transaction and invoice(s).

Once a payment is approved and processed, the estimated delivery time is:

 Electronic Payments (Recommended): 2–3 business days.

 Paper Check: 7–10 business days.

Approved payments will be processed on Mondays. 

To help avoid payment delays:

• Submit the invoice with the transaction whenever possible.
• Make sure the client name, pet name, service date, and amount match the invoice.
• Respond to any follow-up emails from One Health Organization.
  
  

Interested in becoming a Veterinary Partner?

If your clinic is not currently a Veterinary Partner and you would like to participate in the program, please contact us.

Phone: 216.920.3051, option 2
Send us an email