
Resource Page for Existing Veterinary Partners
About Processing Voucher Cards
From your client, all you need is their Voucher Card number, which can be found on their Voucher Card, and their Membership Card. Not all cardholders have a Membership Card.
Contact us at 216.920.3051 if they forgot to bring either of those cards with them during their visit.
Call 508.452.7600 if you need technical support for Step # 1 or Step #2, or to check the balance on a Voucher Card.
Allowable Expenses
We cover veterinary care for dogs and cats. Goods or services must be medically or surgically necessary. We do cover routine spay and neuter procedures.
We do NOT cover microchipping expenses.
Process Payment - Using a Computer
This video tutorial was updated on 7/29/2024.
We recommend that Veterinary Partner Staff Members who help process payments bookmark this page or create a shortcut on their computer.
This process may be conducted on a smart device, but the experience differs.
How & When Veterinary Partners Get Paid
Veterinary Partners are paid by direct deposit within 5-10 business days. Direct deposit is quick and secure.
Contact us to request a visual guide to create a "My Aplos" account to see your transactions online and select payment preference.
Veterinary Partner Kit
We can supply any Veterinary Partner with the following postcards.
- Veterinary Staff User Guide with critical information "At A Glance" needed to process Voucher Card transactions at your location
- About the Pet Healthcare Program that you may share with your clients who self-identify as low-income clients
Contact us if you need more postcards, and specify which kind of postcard and how many, in increments of 4 cards.

Update 4/11/2025
Have a client in financial need? Direct them to our website "onehealth.org" and click on the words "Voucher Cards" for more information. There is no guarantee that we will be able to provide them with financial support when they need it.Process the Voucher Card and Submit the Invoice
There are two (2) required steps (Step #2 and Step #3). There are three (3) options for Step #3.
Step #1 is recommended though it is optional.
Enter your username and password. If you don't have one or forgot them, call the office at 216.920.3051.
Enter the card number and the transaction amount. If you enter a transaction amount higher than the remaining balance, you will receive an error message that tells you the remaining balance.
Step 3: Submit the Invoice
Send us a copy of the invoice so your payment can be processed. There is no need to send the receipt.
Option #1 - Email the Invoice
Click here to send the document as an email attachment.
Option #2 - FAX the Invoice
FAX the client invoice to 216.455.0980