Staff Instructions

Below are instructions to process Voucher Cards, submit invoices, and find current instructions for participating clinics.

If your clinic is not listed, you can sign up to Become a Veterinary Partner, you can update your clinic's information, or you can contact the office.

Phone: 216.920.3051, option 2
Send us an email

Consider bookmarking this page for your veterinary team members.

What your team needs to do

1. Provide veterinary care for the dog or cat.
2. At checkout, ask the client for the email they received from One Health Organization with their Voucher Card information.
3. Use the Voucher Card ID from that email to submit the voucher transaction online.
4. Upload the client invoice when you submit the transaction.
5. Watch for an email from One Health Organization if we need more information.

Submitting the invoice with the transaction helps us review the information and process payment more quickly.

At checkout: what to ask your client

When the client is ready to pay, ask the client to show the email they received from One Health Organization with their Voucher Card information.

That email includes:

• the client’s Voucher Card ID;
• important Voucher Card details; and
• general instructions for veterinary staff.

Your team will need the Voucher Card ID to submit the voucher transaction and invoice.

If the client cannot find the email or your team needs help confirming the Voucher Card ID, call One Health Organization at 216.920.3051, option 2.

Have a client in financial need?

If a client needs help paying for veterinary care but does not have a Voucher Card ID, please direct them to One Health Organization.

They can visit OneHealth.org and click Voucher Cards to review current program information.

Please let clients know:

• financial support is not guaranteed;
• they must apply through One Health Organization;
• eligibility, funding, and program availability determine whether support can be provided;
• approval will take too long for urgent or emergency needs; and
• your clinic cannot issue or approve Voucher Card IDs.

If your team has questions about what to tell a client, contact One Health Organization.

Phone: 216.920.3051, option 2
Send us an email

Covered services

Voucher Cards may be used for veterinary care for dogs and cats, which includes the following.

• medically necessary veterinary care
• surgically necessary veterinary care
• routine spay and neuter procedures
• microchipping

How payment works

Payment review begins after One Health Organization receives the voucher transaction and invoice.

To help avoid payment delays:

• submit the invoice with the transaction whenever possible;
• make sure the client name, pet name, service date, and amount match the invoice;
• respond to any follow-up email from One Health Organization; and
• use electronic payment if available.

Electronic payment is preferred because it is faster and more secure than paper checks.

Need help?

Contact One Health Organization if your team needs help with:

• finding or confirming a Voucher Card ID
• submitting a voucher transaction
• uploading an invoice
• correcting transaction or invoice information
• checking payment status
• asking a Voucher Program question.

Phone: 216.920.3051, option 2
Send us an email