Already participating? Go to Veterinary Partner Resources

Quick overview

What your clinic does

• Accepts Voucher Card IDs from eligible clients.
• Provides veterinary care for dogs and cats.
• Submits the transaction and invoice online.
• Receives payment after the invoice is reviewed and approved.

What One Health Organization does

• Determines which pet owners are eligible for voucher support.
• Issues Voucher Card IDs to approved households.
• Reviews submitted transactions and invoices.
• Processes payment to participating clinics.

Why participate?

Becoming a Veterinary Partner gives your clinic a structured way to help clients who need financial support for veterinary care.

Program basics

• It is free to participate.
• Your clinic is not required to discount services.
• Discounts are appreciated, but not expected.
• Your clinic may be listed as a participating Veterinary Partner.
• Eligible clients can use their Voucher Card ID only at participating clinics.

How the process works

When a client presents a Voucher Card ID

Your team will:

1. provide veterinary care;
2. accept the Voucher Card ID as payment;
3. submit the transaction information online; and
4. upload the invoice so One Health Organization can review it for payment.

Submitting the invoice at the same time as the transaction helps payment review move more quickly.

Covered services

Voucher Cards may be used for veterinary care for dogs and cats, which includes the following.

• Medically necessary veterinary care
• Surgically necessary veterinary care
• Routine spay and neuter procedures

• Microchipping - NEW

How payment works

Payment review begins after One Health Organization receives the transaction and invoice.

To help avoid payment delays

• Submit the invoice with the transaction whenever possible.
• Make sure the client name, pet name, service date, and amount match the invoice.
• Use electronic payment if available.

Electronic payment is preferred because it is faster and more secure than paper checks.

What your clinic needs to participate

To become a Veterinary Partner, your clinic needs to provide:

• clinic contact information;
• payment information;
• a current IRS Form W-9;
• confirmation that your clinic wants to accept Voucher Cards;
• any information needed to list your clinic correctly on our website; and
• provide permission to list your clinic as a participating Veterinary Partner.

Already a Veterinary Partner?

Use the Veterinary Partner Resources page to:

• submit a voucher transaction;
• upload an invoice;
• review current processing instructions;
• check support information; and
• update your clinic’s information.

Questions?

We are happy to answer questions from veterinary clinics interested in participating.

Phone: 216.920.3051 Option 2
Send us an email